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POLICIES & INSTRUCTIONS
Premier Pretty Skin WANTS TO ENSURE A GREAT WORKING RELATIONSHIP WITH EACH CLIENT, TO ALLOW THE PROCESS TO REMAIN AS EASY AS POSSIBLE WE ASK THAT EACH CLEINT TAKE A MOMENT AND READ OUR POLICY STANDARDS.
CHANGE OR CANCELATION POLICY
Premier Pretty Skin PROVIDES SERVICES BY APPTS ONLY, THE APPTS ARE TIME RESERVED EXCUSIVELY FOR YOU, IF YOU NEED TO RESCHEDULE OR CANCEL WE REQUIRE A 24 HR TIMEFRAME AND EACH CLIENT MUST RESCHEDULE OR CANCEL THEIR OWN APPOINTMENT ON THE VAGARO SITE. LESS THAN 24 HR TIME WILL FORFEIT THE DEPOSIT AND THE REMAINING BALANCE IS CHARGED TO THE CARD ON FILE. ALL CANDIDATES APART OF THE ACNE PROGRAM MUST ADHERE TO FULL POLICY DETAILS. SELECT BUTTON BELOW FOR HOW TO STEPS.
TIME IS PRECIOUS, WE OFFER A 10 MIN GRACE PERIOD, AFTER THE TIME ALLOTTED THE REMAINING BALANCE IS CHARGED AND NO SERVICES WILL BE RENDERED
All members must adhere to the standard policy for scheduling, rescheduling and canceling services. The 24 hr timeframe is mandatory. Clients will forfeit the service for that month if attempting to cancel after the 24 hour timeframe or is a no show.
CARRY OVER: 2 carry over services are permitted per year.
While in the membership program you can carry the unused treatment into the next month. However, you must use that treatment for the proceeding month along with the treatment in that billing cycle (used 2 weeks apart). The members account must be active in order to receive discounts for those carry over treatments.
FREEZE ACCOUNTS: Clients can freeze/pause their membership at anytime if not able to attend their monthly service. Send an email 24 hours prior to needing to pause account. Freeze/pause option can only occur twice yearly with each pause of membership not exceeding 3 months at a time.
CANCEL MEMBERSHIP: Each member must be apart of the program for at least 2 months before canceling. If needing to terminate the membership before 2 months, all services rendered will resort back to original pricing and client will be charged the difference of that specific treatment. Once a client's membership is cancelled but would like to rejoin, client must set up a new membership.
All charges are non refundable and nontransferable.
TERMINATE VIA EMAIL: Clients must send email to terminate at least 1 week prior to membership billing date to ensure no fees are extracted from the card on file. A staff member will cancel membership and send a confirmation email.
PLEASE NOTE THAT WE RESERVE THE RIGHT TO REFUSE SERVICE AT ANY TIME
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